FAQ

• Firstly, the complex is totally enclosed within an electric fence and our computer logs every exit and entry by PIN number. This means we can always track the comings and goings of every individual who accesses Safe Store.
• Our team do safety checks of the facility throughout the day.
• All our facilities have state of the art CCTV systems with recording and remote access functions to ensure that we know what is happening at all times so your items are safe with us.
• All our branches operate a custom built electric fence system that is connected to a monitored alarm to help ensure the security of your items.

Unfortunately we do not allow this but we do have many businesses being run from our facilities so chat to your local branch to see how we can help you.

Our branches stock and supply a wide range of items to help with your moving and storing. Please see your local branch for advice and pricing or purchase online.

Please see our individual facility pages for exact opening & storer access hours, as they may vary…

• Pakuranga
• Papatoetoe
• Westgate

Yes part of self storage is you lock the unit and keep the key. This ensures that only you or those with your permission can gain access to your unit.

We sell good quality secure padlocks that are designed to fit our doors and are available from the main office. You are free to bring in your own padlock, all we ask is that you make sure it is going to be good enough to help protect your belongings.

One of the great things about a custom designed self storage facility versus stand shipping containers is that we have airflow built into the construction to ensure that any moisture is carried away and it also reduces condensation in our humid climate.

One of the biggest risks of moisture is when you move in and the day has been very humid or worse raining. When this happens we suggest allowing your items to breathe for a while and then coming back to seal them up. We can also supply moisture absorbing packs to help get this under control.

Please chat with our staff for more advice on how best to use these.

Yes, you can. All we ask is that you keep them supervised at all times and ensure that they do not wander around the facility. We do have electric fences and also cars moving around blind corners and we would hate to see them at risk of getting hurt.

We love animals too but unfortunately not everyone else does, so we do not allow dogs to roam on on any our facilities either on or off a lead. If they are kept in your vehicle at all times while you are on site then that is fine. All we ask is that you consider their welfare while in the vehicle.

Stay close to save them distress and make sure they have plenty of ventilation and fresh cool water. If we find an animal in distress and we cannot locate you to resolve immediately we will notify the relevant authorities. Like we said we love them too.

Yes there is an agreement that we both sign that outlines the terms of your storage with us. This agreement is used as part of our membership of the Self Storage Association of Australasia.

While we do allow most things we do have a few rules that must be followed to help keep everyone’s belongings safe.

Things you must do:

• Empty fuel and oil from any motors such lawn mowers, weed eaters etc
• Ensure any gas bottles are completely empty

Things you cannot store:

• Containers with Fuel or Oil in them
• Hazardous goods or toxic materials
• Explosives or chemicals
• Firearms or ammunitions
• Anything deemed to be illegal ie drugs, stolen goods etc
• Plants or animals
• Perishable goods

See our self storage tips & hints for more details.

Each customer has a code number (YOU decide the number to use) which you use to open our security gate.  No swipe cards to lose! Simply drive in and use your padlock key to open your unit. Quality padlocks are available for sale in our office.

Each unit contains a special pest bait and is sprayed with a residual insecticide prior to each client moving in. We also have a general external pest control program in place.

While this cannot guarantee absolute protection it does come very close. The highest risk to your belongings is actually bringing in the bugs or pests with your things so please pack carefully.

EFTPOS, Credit Cards and cash payments are accepted, as are automatic payments from your bank. Online banking and a secure website payment option with your credit card is also available.  Your account is to be paid a full month in advance at all times. 7 days notice is required before moving out.

You can also pay your invoice online.

We have 17 different sizes plus outdoor storage so you only need to pay for the space you require. And no wasted space is no wasted money! Our friendly, professional staff will help you to choose the size to best suit your needs.

We also have an online space estimator.

It is important to remember that goods are stored at your risk. If your personal insurance policy does not cover the costs of goods in storage, we can arrange insurance for you.

At this point in time we do not offer commercial insurance or vehicle insurance. Your residential insurance costs you only $5 per $1,000 of cover per month. You’ll find our rates VERY competitive.

While your items in storage are as secure as possible with 24 hour CCTV cameras, gate alarm systems and fire safety systems, we do require that you have insurance for the value of your goods, in the unlikely event that something were to happen to your items.  All reputable storage facilities will require insurance and this is an industry standard.  You are able to take out a policy that we offer or you can provide proof that you have an insurance policy you have taken out elsewhere.

No. When you sign up with Safe Store you sign an agreement that outlines up front all fees that might apply to your stay with us. Some of these may include;

• Admin fees – this covers off the setting up of your agreement
• Late fees – if you are late with a payment then depending on the situation you may be charged a late fee
• Tailgate fees – we take our, and your, security very seriously. Part of this is making sure that we restrict entry to the facility to only those that are supposed to be there and also asking you to stop inside and outside the gate while it closes to stop any unauthorised people following you in.

The wonderful thing with storing at Safe Store is you choose your billing cycle. While most people choose monthly we do have shorter and longer term options available

If you need to move out before the time you have paid up to we will help you to get this sorted and we may even be able to credit a portion of the money you have paid.

If you need to stay a little longer just let us know and we can either roll your agreement on the same terms that you already have or discuss options with you that may better suit your new requirements.

Fill out this form here and email to your local Safe Store branch to update the address we have on file for you.

• pakuranga@safestore.co.nz
• papatoetoe@safestore.co.nz
• westgate@safestore.co.nz